Refund policy
1. Eligibility for Returns
We stand behind the quality of our products. Returns are accepted only under the following circumstances:
- Verified product defects or quality issues that cannot be resolved through troubleshooting
- Incorrect product or variant received
- Manufacturing defects covered under the applicable warranty
Important Notice:
We do not accept returns for non-quality-related reasons.
Returns requested due solely to personal preference or subjective assessment — where the product is functioning as intended and conforms to the product description — are not accepted. This includes dissatisfaction related to sound signature, comfort, fit, or personal performance expectations, provided no defect or non-conformity is present.
Unauthorized returns will not be eligible for a refund or replacement.
2. Consumable Products
Certain items are classified as consumables (accessories that come into direct contact with the body or are designed for single-use).
To maintain hygiene and quality standards, consumable products are final sale and cannot be returned once the packaging has been opened, regardless of reason.
3. How to Request a Return
For Quality-Related Issues
Submit a support request through our Support page with a description of the issue.
Our team will troubleshoot with you to confirm the problem. If a return is authorized, we will arrange the next steps.
For Incorrect Product or Variant Received
Within 7 days of delivery, submit a return request through our Support page including:
- Photos of the item received (share via Google Drive or Dropbox link)
- A note displaying your tracking number written on paper
- Your order information
4. Return Shipping
For authorized returns, we will provide the address of our nearest warehouse.
Return shipping is the customer's responsibility in the following cases:
- Order cancellation after shipment
- Return requests not related to product quality
- Incorrect shipping address provided at checkout
5. Refund & Replacement Process
Refunds and replacements are processed after the returned item is received and inspected.
- Standard processing time: up to 7 business days
- Refunds are issued to the original payment method
- Bank processing timelines vary (typically 3–10 business days)
Missing Refunds
If you have not received your refund:
- Check your bank or credit card statement
- Contact your payment provider
- If issues persist, reach us through our Support page
6. Return Requirements
To qualify for a refund or replacement, the product must be returned with:
- All original packaging
- All included accessories
We reserve the right to refuse refunds for:
- Items damaged due to improper use
- Products not returned in original condition
- Any return submitted without prior authorization
Missing Items & Unboxing Video Requirement
If you believe an item is missing from your order, an unboxing video is required for verification.
The unboxing video must:
- Clearly show the package unopened
- Capture the full unboxing process from start to finish
- Clearly display all contents received
Without an unboxing video, we are unable to confirm the issue and the claim will not be eligible for compensation, replacement, or refund.
We strongly recommend recording an unboxing video when opening your package to ensure a smooth resolution in the rare case of missing items.
7. Support & Response Times
For any issues including technical, shipping, or general inquiries, please allow up to 3 business days for our team to respond. We reply to emails in the order received.
Reach us through our Support page.