Shipping policy

1. Where We Ship

We currently ship to the following countries:

Asia: Bahrain, Brunei, India, Israel, Japan, Jordan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates (UAE), Vietnam

Oceania: Australia, New Zealand

North America: Canada, Mexico, United States

South America: Chile, Colombia, Peru

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom

Africa: South Africa

Don’t see your country listed? Check our Store Locator for authorized retailers near you, or reach out through our Contact page — we’ll do our best to advise if delivery is possible.

2. Shipping Carrier

We partner with Yanwen Express for international logistics. Final delivery is handled by local carriers (e.g. USPS, FedEx, or your country’s postal service). Additional shipping options may be added in the future.

3. Shipping Times

Delivery estimates are in business days and do not include customs clearance delays. Actual delivery times may vary depending on your location and local courier conditions.

Asia

  • 4–9 business days: Japan, Vietnam
  • 5–11 business days: Thailand
  • 7–14 business days: Singapore, South Korea
  • 11–15 business days: Malaysia, Philippines, India
  • 8–16 business days: United Arab Emirates (UAE), Israel, Saudi Arabia, Kuwait
  • 8–13 business days: Bahrain
  • 10–16 business days: Brunei, Qatar, Jordan

Oceania

  • 8–17 business days: Australia, New Zealand

North America

  • 8–15 business days: United States
  • 10–15 business days: Canada
  • 15–32 business days: Mexico

South America

  • 12–20 business days: Chile
  • 15–32 business days: Colombia
  • 20–40 business days: Peru

Europe

  • 5–13 business days: United Kingdom, Germany
  • 7–12 business days: Spain, Poland
  • 8–13 business days: France, Portugal
  • 9–11 business days: Austria
  • 10–12 business days: Italy, Netherlands, Belgium, Luxembourg, Switzerland
  • 7–16 business days: Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Romania, Serbia, Slovakia, Slovenia, Sweden, Türkiye, Ukraine

Africa

  • 15–32 business days: South Africa

Please note: Shipping times are estimates only. Delays may occur due to customs inspections, public holidays, weather conditions, or local courier operations.

4. Order Processing

Orders are processed within 2–4 business days after payment has been confirmed.

For updates on fulfillment or delivery delays, refer to our official announcements on our website and social media channels.

5. Order Cancellation

Cancellations must be requested within 12 hours of purchase and are only possible before the order has been shipped.

To request a cancellation, submit a request through our Support page with your order number.

Once the order has been shipped, cancellation is no longer possible. Any returns following shipment will be the customer’s responsibility in accordance with our Return & Refund Policy.

6. Shipping Costs

Shipping fees are calculated automatically at checkout based on the weight and dimensions of your order.

7. Shipping Restrictions

We do not ship to:

  • PO Boxes, APO/DPO addresses, or Amazon FBA warehouses
  • Forwarding addresses or remote islands

8. Customer Responsibilities

To ensure smooth delivery:

  • Provide accurate details — full legal name, complete address, and valid contact information. Incorrect information may result in return or reshipping fees.
  • Monitor your tracking and respond promptly to any customs requests (such as duties or taxes) within 48 hours to avoid surcharges or return of the package.
  • If your shipment appears stuck or delayed, reach out through our Support page as soon as possible.

Reshipping costs due to customer-provided errors are the customer’s responsibility.

9. Track Your Order

Once your order has been dispatched, you will receive a tracking number by email. Use it on our Track Order page to monitor your shipment in real time.